Q1: Why the heck are you not using your god-given names?
A1: We wanted to create a more interesting shopping experience for our customers. We felt that avatars free us to become part of our product line, almost as if you’re visiting a Renaissance Faire or Civil War Reenactment.
Q2: What’s the purpose of all this added fluff about your products, it doesn’t seem necessary?
A2: None of our Bands of Nerdlings are paid employees of Mortal Arrow LLC, but have their own full-time jobs. We wanted to have some fun with this venture and express our passion for a sometimes maligned and often marginalized hobby.
Q3: Can I expect professional service?
A3: Certainly. Mortal Arrow owns and runs other businesses with “real” employees, so it is in his genes to offer a fulfilling customer experience. That’s why we offer our customers the ability to provide reviews – so we know if we’re not living up to your standards.
Q4: How quickly can I expect the product to ship?
A4: Assuming that your product is not backlogged (and this should be evident upon the product page), we will ship once a week – typically on Saturdays or Mondays.
Q5: How will you ship?
A5: We will use USPS (First Class or Priority Mail service), as it allows for tracking and offers lower rates than FedEx and UPS. Unfortunately, shipments outside the borders of the USA are expensive no matter how they are shipped.
Q6: Why are you using no physical address?
A6: Mostly because it is a new business and we are working out of our homes, so it does not seem relevant. We hope to have a physical address one day, when the business can support this expense.